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Service Policies

Travel Assistance Policy

How our specialists support passengers during delays and cancellations.

Peace Flight Hub Notice

We are a fully independent travel broker, accredited by IATA (#91201390) and protected by ATOL (#11434). We do not represent any airline carrier directly.

Peace Flight Hub acts as a dedicated operational advocate for our clients. If your journey is impacted by sudden weather delays, commercial rescheduling, or unexpected air carrier cancellations, our London-based experts immediately activate direct concierge assistance protocols.

Comprehensive Assistance Services

Our consultants utilize advanced tracking applications and direct GDS ticketing connections to deliver end-to-end itinerary logistics management:

  • Alternative Flight Coordination: We audit broad airline alliance inventories to source alternative routes, keeping you moving during large-scale airport disruptions.
  • Specialized Passenger Request Entry: We manually code structural boarding preferences, input specialized meal requests, and handle airline seating re-allocations natively within your active booking profile.
  • Mobility and Assistance Liaison: We ensure that wheelchair logistics, gate escorts, and terminal transition assistance are formally arranged and approved by the airport operating entities ahead of your arrival.
Transparency Framework Disclaimer: Peace Travel and Tour Ltd (trading as Peace Flight Hub) functions as a fully independent travel agency (IATA: 91201390, ATOL: 11434). We provide premium private logistical support, travel optimization, and manual administrative re-ticketing services for an independent processing fee. We are not an official customer service helpdesk for any single operating carrier.

Have further questions about this policy?

Contact our UK flight assistance desk to speak directly with an agent.

Call 020 8965 0364
Travel Assistance Policy | Peace Flight Hub