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Legal & GDPR Compliance

Consumer Rights Policy

Passenger rights under Package Travel Regulations and UK CAA.

Peace Flight Hub Notice

We are a fully independent travel broker, accredited by IATA (#91201390) and protected by ATOL (#11434). We do not represent any airline carrier directly.

Your legal protections, personal capital safety, and travel interests are heavily defended at Peace Flight Hub. We structure all travel agreements in complete conformity with the UK Package Travel and Linked Travel Arrangements Regulations 2018, Civil Aviation Authority (CAA) directives, and UK consumer protection frameworks.

1. Statutory Capital Financial Protection (ATOL License: 11434)

All flight-inclusive package arrangements, multi-city holiday selections, and qualifying itineraries organized through our bureau are fully protected under our ATOL License Number 11434, issued by the UK Civil Aviation Authority. This financial bond guarantees that in the highly unlikely event of our organizational insolvency or an unexpected third-party airline collapse, your capital remains completely protected. The CAA ensures you will not be stranded in an international transit hub, and any outstanding booking payments will be securely recovered.

2. Terminal Disruption & Schedule Change Advocacy

When large-scale weather disruptions, airport strikes, technical delays, or unexpected air carrier cancellations strike, our travel consultants function as your active logistical advocate:

  • We systematically audit multi-carrier inventories via our live GDS networks to source alternative flight combinations, bypassing long public customer service lines.
  • We coordinate with airlines to secure valid future travel credit vouchers or process structured refund claims directly through IATA Billing and Settlement Plan clearing lines on your behalf, applying our standard administrative handling guidelines.

Have further questions about this policy?

Contact our UK flight assistance desk to speak directly with an agent.

Call 020 8965 0364
Consumer Rights Policy | Peace Flight Hub